Skills & Competencies for Chief Operating Officer

Chief Operating Officer job profile

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JOB SUMMARY for Chief Operating Officer

Leads the planning and development of an organization's operational objectives and initiatives.

JOB RESPONSIBILITIES for Chief Operating Officer

Develops strategies and oversees the execution of plans to attain short- and long-term financial and mission-critical operational goals. Directs the development of the organization's functional capacity that will produce sustainable growth and minimize risk. Develops operating budgets. Establishes effective operational policies and procedures.

Chief Operating Officer SALARY RANGE

BASE 50%
$491,860
TOTAL 50%
$692,666
Job Level
M07
Job Code
EX05000002
Education/Degree
Master's Degree or MBA
Reports To
Chief Executive Officer (CEO)

Chief Operating Officer Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Chief Operating Officer skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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4 general skills or competencies (Job family competencies) for Chief Operating Officer

1 Job Family Competencies – Business Strategy
Proficiency Level -4
Skill definition-Developing and implementing plans to assess the actions and goals of a business.
Level 1 Behaviors
(General Familiarity)
Lists the components and elements of a business strategy.
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Level 2 Behaviors
(Light Experience)
Tracks business strategy reviews to assess the progress of strategy achievement.
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Level 3 Behaviors
(Moderate Experience)
Works with teams to translate the business strategy to align business objectives.
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Level 4 Behaviors
(Extensive Experience)
Presents data with a clear point of view to use insights and help drive business strategy.
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Level 5 Behaviors
(Mastery)
Leads the build-out of business strategy multi-generation plans to achieve goals and objectives.
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2 Job Family Competencies – Operations Management
Proficiency Level -5
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
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Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
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Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
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Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
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Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
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3 Chief Operating Officer - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Chief Operating Officer
Proficiency Level - 4
5 Competency for - Chief Operating Officer
Proficiency Level - 5

18 soft skills or competencies (core competencies) for Chief Operating Officer

1 Core Competencies – Business Acumen
Proficiency Level -4
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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2 Core Competencies – Industry Knowledge
Proficiency Level -4
Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Names the primary regulatory agencies of the industry.
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Level 2 Behaviors
(Light Experience)
Incorporates industry knowledge and product expertise to conduct one's work.
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Level 3 Behaviors
(Moderate Experience)
Updates our organizational knowledge database to reflect the latest industry developments.
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Level 4 Behaviors
(Extensive Experience)
Serves as an industry expert with deep domain knowledge to solve critical operational issues.
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Level 5 Behaviors
(Mastery)
Predicts the evolution of industry regulations and potential implications to our business.
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3 Chief Operating Officer - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Chief Operating Officer
Proficiency Level - 4
5 Competency for - Chief Operating Officer
Proficiency Level - 5

Summary of Chief Operating Officer skills and competencies

There are 0 hard skills for Chief Operating Officer.
4 general skills for Chief Operating Officer, Business Strategy, Operations Management, Strategic Management, etc.
18 soft skills for Chief Operating Officer, Business Acumen, Industry Knowledge, Organizational Savvy, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Chief Operating Officer, he or she needs to be skilled in Business Acumen, be skilled in Industry Knowledge, and be skilled in Organizational Savvy.

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